RETURNING YOUR PURCHASE:
To receive a full refund, please ensure the Return Conditions specified below are met and your goods are returned within 7 days of receiving the goods.
STEPS TO RETURN YOUR PURCHASE:
1. Place the product in the original shipping package.
2. Please email to notify us of your return -
3. Please return item with return note and proof of postage receipt. Once we have received your item we will REFUND your postage
Items returned must be in their unused, original condition with all Jeanette Young London product tags attached and any related accessories or instruction booklets included.
Incomplete, damaged, worn, soiled or altered returns, or anything we at Jeanette Young London reasonably believe has been used, will not be accepted and therefore sent back to the customer.
RECEIVING A REFUND:
Refunds will be credited to the original purchaser via the original method of payment.
Upon receipt of the returned goods, we shall process the refund within 5 working days. Working days are Monday to Friday excluding UK bank holidays.
Please retain your proof of postage until you have received your refund.
If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be slightly higher or lower than the original price paid.
Shipping charges will not be refunded.
Currently orders cannot be exchanged. Please return your order to us within 7 days of the shipping date for a refund ensuring the return conditions are met. A new order can then be placed through www.jeanette-young,com or if you Contact Us.
CANCELLING YOUR ORDER:
If you would like to cancel your order, please Contact Us as soon as possible. We are unable to cancel orders that have already been processed.